有些公司在制订规则,以培养友好气氛。在路易斯安那州的奥克斯纳卫生系统(Ochsner Health System),员工被要求遵守“10/5规则”(10/5 rule),与任何人在十英尺(约合3米)的范围内都要用眼神交流,在五英尺(约合1.5米)之内要问候对方。
There is also a 'no venting' rule; a nurse upset about a missing chart or a doctor having difficulty with the computer system has to retreat to a 'safe zone' -- such as a private nursing-manager's office -- to express frustration, says Kara Greer, the health system's vice president of talent management. Employee evaluations take into consideration whether workers follow the procedure.
无礼行为的受害员工说这是他们选择另谋工作的主要原因。
Employees who have been on the receiving end of workplace incivility say it was a major factor in their decision to seek work elsewhere. A July survey of 1, 000 people from public-relations firm Weber Shandwick found that 26% of respondents had quit a job because of an uncivil workplace.
还有一条“不许迁怒于人”(no venting)的规则。这家卫生系统负责人才管理的副总裁卡拉·格里尔(Kara Greer)说,因找不到一份图表而心烦意乱的护士或遇到电脑系统出问题的医生必须回到一个“安全地带”——比如护士长的专用办公室——去表达不满。员工考核会考虑他们是否遵循了这一程序。
【同事交恶怎么办 别忘了微笑】相关文章:
最新
2020-09-15
2020-09-15
2020-09-15
2020-09-15
2020-09-15
2020-09-15