科恩表示,当你理解了对方试图表达的观点时,他们往往能平静下来,停止叫喊。所以,尝试用自己的语言重新叙述对方叫喊的内容:“如果我没理解错的话,你的意思是说我们需要……”当上司对你叫喊时,如果你能控制住自己的本能反应,用心倾听他要表达的实质内容,你会发现,他可能正在表达重要的信息。如果是这样的话,表明自己理解了对方的真实意图,或许就能让对方偃旗息鼓。
5. Prepare a solution ahead of time.
5. 提前准备解决方案。
If you know in advance that something has happened that's likely to set him off, "don't go into a meeting unprepared. Come up with some ideas about how to address whatever the issue is -- ideally, some creative, surprising ones," says Cohen. "A surprise often throws a yeller off-kilter and makes him stop and consider an approach that may not have occurred to him." Again, when you present these, speak softly. After a while, he may take the hint.
科恩表示,如果你提前就知道,发生了某件事情会让上司怒火中烧,“那就不要毫无准备地走进会议室。提前想出一些可以解决问题的方案——最好是有创意的、出人意料的方案。意料之外的解决方案能让怒吼的人冷静下来,停止咆哮,开始考虑这个自己没有想到的方法。”当然,在提出这些方案的时候要轻声细语。不久,他就能领会到你的意图。
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