倾听并不表示你必须牺牲几个小时来听对方诉说。当对方发泄时,试着设定时间限制,表明自己只能忍受多久;不要纵容对方喋喋不休抱怨,这对处理问题毫无益处。
Make it clear that you’ve heard what they have to say and that you don’t want to be subjected to hearing all their complaints over and over. Instead, try to move the conversation forward in a direct, yet polite manner.
明确告诉对方:你已经知道他们说的是什么,不想遭受怨言的反复轰炸。直接而礼貌地将话题引开。
3. Don’t Simply Agree with Everything They Say
不要随意应和对方的每句话
Don’t simply nod in agreement to everything difficult people say. Otherwise, they’ll think you’re on the same page. Instead, be willing to say that you disagree, but do so in a respectful manner.
不要随便附和对方说的每件事,否则他们会觉得你和他们是同一立场。你应该得体地表达自己的不赞成。
4. Speak Up to Share Your Point of View
说出自己的观点
It’s important to speak up at a fairly early point in the conversation to make it clear that you share a different point of view. Avoid interrupting, but instead, find a break in the conversation to say, “This is the way I see it.” Then explain your point.
对话一开始就应该明确表示自己持有不同观点。当然,不要打断对方,而应在对话间隙说出“我的看法是……”,然后给出解释。
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