把犯错的人指出来对解决眼前的问题并不一定有用,如果一定要这么做,应先放到一边直到找到了解决方案再说。不断言责任承担者能让你看起来不像是踩着别人往上爬的人。另外,你能保护所有利益相关方的工作关系。
3. Present problem-solving options.
3. 提供解决问题的方法
You’ll accomplish nothing if all you do is break bad news empty-handed. Options are necessary. To lessen the likelihood of being on the receiving end of reactionary insults, make sure to come with alternatives in hand.
如果你做的只是在什么都没准备的情况下说出坏消息,你将一无所获。解决方案是必须给的。为了减少被骂的狗血淋头的可能性,一定要有备选方案。
But keep in mind that offering effective solutions requires more than just a Google search and a few thrown-together spreadsheets. No solution can be implemented without employee energy, so assess the strengths, weaknesses, opportunities and threats of each potential solution.
但请记住提供有效的解决方案需要的不仅仅是谷歌和一些东拼西凑的表格。解决方案要有员工的积极协助才能落实,所以要评估每个潜在解决方案的优势、劣势、机会和威胁。
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