2. To give feedback, ask questions
2. 提供反馈,询问问题
If you use questions to guide people toward the errors in their thinking process and allow them to come up with the solution themselves, they're less likely to feel threatened and more likely to follow through.
如果你使用问题来引导人们发现他们在思考过程中的错误,允许他们自己想出解决办法,人们更不容易感受到威胁,且更愿意跟随你的引导。
It's not you searching for problems; it's him searching for gaps in his thinking process. The more you can help people find their own insights, the easier it will be to help others be effective, even when someone has lost the plot on an important project. Bringing other people to insight means letting go of "constructive performance feedback," and replacing it with "facilitating positive change."
不是你来寻找问题,而是他来寻找自身思考过程中的缺漏。你越能帮助他们找到自己的见解,就更能有效的帮助他人,即使在他压根没意识到一个重要项目的情况到底是怎样时。让他人找到正确的见解意味着“促进积极的改变”,而不是“建设性的表现反馈”。
3. Ask for advice
3. 寻求建议
Stanford professor Jeffrey Pfeffer, persuasion expert Robert Cialdini and many others have all recommended asking for advice as a powerful way to influence others and warm them to you.
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