可以知道你喜怒哀乐的手机应用_BEC初级作文

可以知道你喜怒哀乐的手机应用

Depending on how the analysis is performed, used and shared, 'there could well be breaches of certain privacy laws,' says Gwendolen Morgan, an associate at Bindmans LLP, a London human-rights law firm.

伦敦人权律师事务所Bindmans LLP合伙人格温德琳・摩根(Gwendolen Morgan)说，这些分析“很有可能违反了某些隐私法规”，具体要看它们是怎样运行以及被使用和共享的。

The new wave of technology is based on so-called layered voice analysis, and it's related to the much broader, more established field of 'speech-to-text' sentiment analysis. Verint Systems Inc., Thomson Reuters PLC and Hewlett-Packard Co. and others have long used speech-to-text technology to record phone calls and break them down into so-called text-based sentiment intelligence by flagging the occurrence of keywords or types of words. Call centers use the data to teach employees to keep customers on the phone or monitor employees for training purposes.

这一波新的技术浪潮基于“深层语音分析”(layered voice analysis)，跟更广泛、更成熟的“语音转文字”(speech-to-text)情绪分析领域有关。Verint Systems Inc.、汤森路透(Thomson Reuters PLC)、惠普(Hewlett-Packard Co.)等公司曾长期使用语音转文字技术来记录通话，并把出现在其中的关键词或某些词语种类标注出来，从而将通话分解为“基于文本的情绪情报”。呼叫中心用这些数据教员工如何让客户保持通话，或为了培训的目的而监测员工。