Steve Ballmer, the tough CEO at Microsoft, was famous for his take-no-prisoners approach to rivals such as Google. During his tenure, earnings more than doubled to $23bn, making it the most profitable business on earth. Could a more caring culture at Microsoft have delivered those results?
史蒂夫•巴尔默(Steve Ballmer)在作微软(Microsoft)首席执行官期间就很咄咄逼人,曾以其对谷歌(Google)等竞争对手赶尽杀绝的态度而闻名。在他的任期内,微软的利润增长了一倍以上,达到230亿美元,成为世界上最赚钱的企业。微软当时若奉行更为友善的企业文化还能实现这种的业绩吗?
Of the 50-odd businesses I’ve backed over three decades, only a minority had exceptional company cultures. All of those cared more in some respects about their staff and customers than the bottom line. This emphasis paid off for the shareholders when the business had an intrinsically strong franchise. Sadly, having happy staff and customers does not always guarantee a sustainable economic structure. I’ve lost money in sectors such as films and bookselling where everybody enjoys the ride except the capital providers.
过去30年我投资过的50多家企业中,只有少数有杰出的企业文化。这些企业都在某些方面更加重视它们的员工和客户,而不是利润。当企业拥有本质上强健的业务时,这种重视回报了股东。遗憾的是,拥有快乐的员工和客户,未必意味着经济结构是可持续的。我在电影和图书销售等行业亏了钱——在这些行业,除了投资者以外,所有人都很开心。
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