不过你可能不知道的是,写给朋友的邮件与工作伙伴间的通讯邮件是大不相同的。例如,在给朋友写信的时候,你可能会使用小写字母,俚语或缩写,甚至有时候单词拼写错误,语法混乱,不过这都没有关系,因为你们的关系亲近,理解对方。而一旦你给工作伙伴,老板或客户写邮件的时候,这些错误就一定要避免了。
2. Writing a Memo or Business Letter: It's hard to imagine having to send a paper copy of a memo or letter instead of an email, but it could happen. In case it ever does, you should know how to do it properly.
2. 写备忘和商务信函:很难想象,在当今社会还存在寄信的情况,不过这确实存在。为了应对这种情况,你需要了解商务信函的正确格式。
3. Answering the Telephone and Making Phone Calls: You've been making and receiving phone calls your entire life.
3. 拨打和接听电话:在你的人生中,已经拨打和接听过无数电话了。
Of course you know how to do this very simple task: you pick up the phone and say hello (or if making a call, you ask for the person to whom you want to speak). That's fine for personal phone calls but not for business calls. When you answer a call you should always identify yourself by name and state the name of your department or company. Give your name to the person who answers the phone when you are the caller and then tell him or her who you are trying to reach.
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