这不是我第一次做这个请求。还有传言说这个网站在投放时就在寻找一个电子商务合作伙伴,以帮助网站立即启动,虽然从来没有落实这个伙伴关系。但它的迟到总比不到好,上周无论它是否直接泄露买家的个人信息,中国政府必须认识到,12306是有责任的。尽管投入成本近1亿美元,三年间,12306还是令其用户感到糟糕,致使近一半的客户转向第三方插件和程序来帮助完成他们在12306上的交易。
By any reasonable standard, 12306’s design is an abject failure, and the site would have gone out of business long ago if it did not have a monopoly on sales of one of the most popular products in China. China’s government is unlikely to turn its ticket sales over to a private company any time soon, but it should at least hire Alibaba or JD to redesign its online platform from the ground up to create something that actually meets users’ needs, rather than driving them towards dubious third-party solutions as the current site does.
用任何公道的衡量标准,12306的设计失败都是可悲的,在中国,车票在线销售是最受欢迎的产品之一,如果12306不是凭借着拥有垄断销售的地位,它可能很早以前就无生意可做了。中国政府短时间内不大可能将车票销售私有化,但至少它可以雇佣像阿里巴巴或京东这样的团队去重新设计其在线平台,从而真正迎合用户需求,而不是像当下这样驱使12306用户投奔不可靠的第三方解决需求。
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