斯帕拉博士说,“照顾好自己是你能做的最无私的事情。”
There’s plenty the airlines could be doing, too (aside from configuring planes with seats that actually fit their ticket holders). For example: Improve the cabin atmosphere.
航空公司也有很多方面需要提高(除了把机舱座位设计得可以真正容纳购票者之外)。比如,改善机舱气氛。
“They have to think of the crowd as a potential community,” said Dr. James of the University of Hawaii, and enact certain community-building principles. One simple tactic is what he refers to as live demography: a flight attendant standing in front of the cabin asking questions like “How many of you are going home?” or “Raise your hand if you’ve never been on an airplane before.” It may sound like a kindergarten exercise, but it encourages passengers to relax, be friendly and communicate with one another. “It breaks the anonymity and the hostility,” Dr. James said.
夏威夷大学的詹姆斯博士说,“他们必须把机上乘客当成一个潜在团体”,并且采取某些团体建设的方法。一个简单的方法是他所谓的现场人口统计:一位空乘人员站在机舱前问一些问题,比如“你们中间有多少人是返乡?”或者“以前从未坐过飞机的请举手”。这可能听起来像幼儿园活动,但它能帮助乘客放松,让他们更友好,愿意相互交流。“它能打破隔膜和敌意,”詹姆斯博士说。
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