2. Generous tips are rare, but they do happen.
2. 大方的客人还是会有的。
I once had a table of 12 people, so gratuity was included. The gratuity ended up being $160, but they tipped me in addition to that, so I had double the tip I should have gotten. When a situation like that happens, you sort of assume it was a mistake and you don't want to let the person know. But I believe in karma, so I go up to them and let them know the tip is already included. I did that, and the man who paid for the table goes, "I know, this is all for you. You did a great job, thank you very much."
有次我负责给一个12人的桌子布菜,账单是要小费的。结账时小费总计160美元,但是他们除此之外又给了我一些,因此我拿到了本该拿的两倍之多。每当发生这种事,一般人都会选择不告诉他们并把钱收下。但是我相信善恶终有报,于是我选择告诉客人小费已经在账单内了。而买单的客人却说,“我知道,这都是给你的,因为你的服务非常棒,这是你应得的。”
3. Customers will judge you based on how you look.
3. 顾客也是“看脸”的。
Even though your appearance doesn't affect the service you're giving them, it definitely is a major factor in the results of the tip at the end. On Mother's Day, I forgot to take out my tongue ring and I served a table that didn't tip me because of it. After the meal, they went up to my boss and said, "We didn't like our service because our waitress had a tongue ring." Even though we grow up hearing not to judge a book by its cover, unfortunately, people do.
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