"People change their schedules very spontaneously," said Soboll. "They tend to come and go."

索伯尔说：“他们会随意更改行程，他们一般都是想来就来想走就走。”

For Soboll that means tweaking his own German-based expectations of client behaviour. Rather than expecting the same group to sit through his entire presentation (often analysing the company's existing strategy) he makes it easier for people to turn up as needed. Those who have missed a portion of the presentation can then review and ask questions to avoid information lapses, he adds.

对索伯尔来说，这意味着要扭转他对客户行为的德国式看法。他允许人们视情况需要来开会，而不再期待同样的一群人听完他整个陈述（通常是分析公司当前的战略）。他补充道，那些错过了一部分陈述的人可以在之后回顾会议内容、问问题，避免信息遗漏。

Please, no small talk

请不要再聊天了

Where: Finland, Sweden

国家：芬兰，瑞典

While chitchat about everything from the weather to the latest sport scores can be good way to ease into more serious meeting discussions in North America, this type of warm-up exercise isn't acceptable in places like Finland and Sweden where non-meeting related discussions can be perceived as a way to veer away from a formally-set agenda and as a waste of other people's time.

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