《社会心理学与人格科学》期刊刊登的论文显示,本古里安大学、海法大学和阿姆斯特丹大学的研究人员对来自29个国家的549名参与者进行了一系列实验。
Participants were each required to read similar work-related emails from a stranger and subsequently evaluate their warmth and professional competence. Some of these included smileys, others didn’t.
每名参与者都需要阅读陌生人发来的相似的工作邮件,然后评估对方的热情程度和专业能力。这些邮件有的包含笑脸表情,有的没有。
Surprisingly, they found that the inclusion of smiley emojis had no impact on people’s perceptions of warmth and lowered their perceptions of competence.
令人惊讶的是,他们发现笑脸表情不会影响收件人感受到的热情程度,不过会对发件人留给对方的专业印象有不利影响。
"The study also found that when the participants were asked to respond to e-mails on formal matters, their answers were more detailed and they included more content-related information when the e-mail did not include a smiley," explained Dr. Glikson.
吉尔克森解释道:“研究还发现,参与者应要求回复公务邮件时,当电子邮件不包含笑脸符号时,他们会提供更详细、更相关的信息。”
"We found that the perceptions of low competence if a smiley is included in turn undermined information sharing," she said.
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