这项研究招募了2500多名在职员工参与调查,他们来自金融、工程等多个行业。通过填写调查问卷,研究人员衡量了两种不同的职场情绪调节方式:“表层情绪调节”和“深层情绪调节”。
Surface acting means faking happiness while interacting with other employees, and deep acting refers to actively trying to change one’s emotions and feelings in order to be more pleasant at work. The study’s authors were interested to see how common it is for working adults to regulate their emotions while on the clock, and if so, why? What benefits are employees gaining from such behavior?
“表层情绪调节”指的是和同事互动时,一个人表面上假装出来的快乐情绪,而“深层情绪调节”指的是为了取悦同事,一个人主动地去改变自己的情绪和感受。该研究的作者想知道,上班族在工作时调节自己情绪的做法有多普遍,如果大家普遍都会调节情绪,为什么要这么做,以及员工从这种行为中获得的好处。
After analyzing all of the survey responses, researchers identified four distinct types of individuals who disguise or regulate their emotions around co-workers. Non-actors rarely hide their true feelings, and if they do, only to a very small extent. Low actors usually take part in only slight deep and surface acting. Deep actors perform lots of deep acting and low levels of surface acting, and regulators exhibit high levels of both surface and deep acting.
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