When the Airbnb website recognizes that customers are traveling from or to certain affected areas, an automatic message is generated offering the chance to cancel without a penalty.

如果爱彼迎网站发现客户的出发地或目的地有疫情，就会自动生成一条信息，可以免费取消订单。

Even if travelers don't receive that automated message, they may still cancel their reservation and submit a request for a refund within 14 days of cancellation.

即使旅行者没有收到这条自动的信息，也可以取消订单并于14天内申请退款。

What areas are covered?

涉及哪些地区？

As President Trump's Schengen Area travel ban goes into effect, and confirmed cases of Covid-19 in the United States rise, Airbnb has made the area covered by the extenuating circumstances policy global.

特朗普总统的申根区旅行禁令开始生效了，美国的新冠肺炎确诊病例增加，爱彼迎已决定在全球执行退改保障政策。

All reservations made before March 14th, with check-in dates from March 14th through April 14th, qualify for penalty free cancellations. Both hosts and guests may choose to cancel the booking.

所有3月14日之前的订单，只要入住日期为3月14日至4月14日，都可以全额退款。房东和客人都可以选择取消订单。

Airbnb experiences, where travelers can book tours, classes and workshops, are also covered by the new policy.

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