- Are 'Bright Shiny Objects' Worth Your Time (And Money)? Forbes.com, July 23, 2013.

2. Artificial intelligence is the thing right now, so naturally, any modern marketer can’t afford to miss out. In the latest edition of Confessions, where we trade anonymity for candor, a senior media agency exec argues that most clients chasing AI are mostly doing it for public relations, not business objectives. Here’s our conversation, lightly edited.

There’s a lot of interest around AI.

You have the senior-most clients, generally CMOs and even CEOs, who are trying to make sure their company is in the press, saying, “Brand X is doing something innovative.” And there are only two things at their shiniest point right now, and that’s AI and blockchain. The conversations start with, “We want to be innovative.” Then, there’s a big pause. That translates into: “I’d like to have some press about it and speak on stage about it.”

How bad is the misinformation?

I’ve had clients asking me how to buy [an IBM] Watson. We see a lot of this. We try to talk them down, to say there’s a lot of this that’s based on promise, not reality. The year of mobile is a perfect example of that. Until the phones became widely distributed and platforms emerged to use them, it was just talk.

Is there even agreement on what AI is in the first place?

There are as many definitions as there are grains of sand on the beach — like programmatic, it’s become a word that has many meanings.

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