Zero Tolerance 零容忍
To foster a positive workplace, employers need to first recognize the bullying problem, according to Garry Mathiason, a senior partner in the San Francisco office of Littler Mendelson, a top employment and labor law firm.
Employers should then create policies establishing guidelines for unacceptable behavior and ways to report such conduct, and make sure everyone -- from the CEO to the file clerk -- practices what they're preaching.
"There has to be encouragement of reporting problems, and there have to be alternative channels -- human resources, a senior manager, or the legal department -- if you can't report it directly to your immediate supervisor because he or she is the problem," Mathiason said.
The Mind of the Bully 施暴者的想法
The bully boss, according to Crawshaw, displays overaggressive behavior out of fear, not confidence.
"When they get anxious about how they're going to be perceived, they attack," Crawshaw says. "It's helpful for people who are subordinates to realize it's not their problem -- it's the boss' problem."
Preparing an Exit Strategy 准备下策
If faced with an unresolved bullying situation, should you stay or should you go? Although some workplace bullying experts believe it's possible to resolve such situations, most workers under attack by a bully end up changing jobs, according to a poll by Zogby International for the Workplace Bullying Institute.
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