3. Say NO! When You're Overloaded
3.当你操劳过度的时候,说no!
Some people are afraid to say No! even when they have too much on their plates. They think it's necessary to respond positively all the time to avoid disappointing others. Then they let things fall through the cracks, get sick or have a breakdown. In this case, an impossible yes causes far more frustration then just saying No! in the first place. Have a realistic sense of your capacity and don't go past your limit.
有些人害怕说no!甚至在他们已经承担了过量的工作的时候。他们觉得任何时候都积极回应以免让别人失望是非常必要的。最后,他们也没有能很好的把事情做完。在这种情况下,一句根本不可能的yes会引发巨大的挫败。所以你应该在一开始就说no!你要对你的工作能力有一个清醒的认识,不要超过你的极限。
4. Say NO! When It's Unrealistic
4.当某事已经不现实的时候,说no!
You can't assume that every request has been thought through in detail. Often people ask for what they want with little or no consideration of what's involved for delivery. I never subscribe to the "customer is always right" theory. As a consultant, I wonder, if they are always right, why would they want to pay me? Be the expert when someone asks for something. If you don't know how it works, do your homework and say yes only when you know it can really happen. Otherwise, keep that "maybe" handy.
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