科技公司Sumall的首席执行官戴恩•阿特金森(Dane Atkinson)认为,这凸显了工作场所指标存在的一个严重问题。“这其中存在物理法则——一旦人们知道一个指标在被观测,结果就会改变。作为一名年轻的首席执行官,阿特金森的解决方案是提出一个他的员工不知道的秘密指标:追踪员工工作邮件的数量和长度,他发现在显示谁处于“职业困难期方面,这种指标效果好得惊人。
“I was struggling with empathy . . . the data really helped me catch up, he says. “In watchingthose patterns I could start a conversation and say, hey, what’s going on, and there wasalmost always a huge unload.
“我之前难以对员工感同身受……数据的确帮助我弥补了这一点,他说,“看到那些情况后,我就可以与员工交谈,并且对员工说,嗨,怎么了,几乎总是会听到大量倾诉的话语。
He thinks it is reasonable for an employer to monitor work emails, “but there’s a moral linethat’s not been navigated by public conversation yet.
他认为雇主监视工作邮件是合理的,“但这其中有一条道德的界线,公共舆论还没有找到这条线的位置。
The legal line has not been navigated yet, either. Lawyers say companies would have to gainthe explicit informed consent of employees before gathering personal data from wearables —and further consent to correlate it with other data, such as performance metrics.
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