The question is about more staff. You should also note that the question specifies all offices and it also mentions throughout the day .

　　Step 3- Find the answer

　　The best way to find the answer is to look quickly through the text for the key words or their synonyms . Then, read the phrase or sentence that contains those words.

　　Looking for the word office, in the first section of the text you find that the changes are being introduced in our main offices and many of our agency offices. It seems that the changes do not refer to all offices.

　　The word staff is in the first improvement listed. It says there are more staff at peak periods. This means that there are only more staff at the busiest times of the day and not all day. Therefore, the answer if FALSE.

　　QUESTION 2

　　Step 2 - Read the question

　　They key words are underlined:

　　There will be special service windows for cash transactions at all main offices. You need to find information about special service windows, namely: their functions andswheresthey are located .

　　Step 3- Finzd the answer

　　Special service windows are mentioned in the third point, but cash transactions are not mentioned. There is no information in the text about what kinds of transactions take place. Nor is there any information about whether these windows will be at all main post offices. Therefore, the correct answer is NOT GIVEN.

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