I take full responsibility.”
So many bosses do the former. It's understandable—it's a self-preservation reflex—but it's wrong. Your mistake, your consequence. And, that goes for a lot of things you didn't specifically authorize or request either. Your department is your responsibility. It is never okay to throw employees under the bus—even if they made the error.
Work Crazy Hours
Some businesses have crazy hours, especially cyclical ones. Every tax accountant knows that they won't see their families between late February and April 15. But, that's part of the job. It's okay to have a deadline that requires an extra push from time to time, but it's not okay to push your employees to the brink by making them work more hours than they had signed on to work.
If your department isn't getting things done within 40ish hours (or whatever the standard is for your industry), you either need to get approval for a new employee, or change priorities.
Put Up With an Abusive Customer
Every manager should familiarize themselves with harassment laws that make a business liable for sexual, racial, or gender discrimination within the workplace. But, those laws don't stop if the perpetrator is a customer. If you have an abusive customer that is either violating the law by harassing your employee or is just a jerk, you shouldn't force your employee to deal with that person.
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