The officers were exceptionally efficient and considerate. A policeman at the information desk told me patiently how to fill in the application form. I mentioned my worry about the photo. He assured me the health certificate would be accepted as valid so long as I stuck a photo of standard size beside the original photo. This impressed me very much because in the past the certificate would be rejected as invalid and I would be asked to return with a standard one.
After I handed in the forms at window No 3 and answered a few questions, I was told to wait for the result at window No 7. While waiting, I looked around the hall. There were 11 windows, each handling a particular business. Beside each of them there was a written notice specifying the procedure of formalities and the materials and information the applicant needs to deliver. In this way the possible delay because of repeated explanation is greatly reduced.
And the police officers' work was obviously done at a quick pace. There was no sign of loitering, which was commonplace in the past. Even the making of the plastic license card with photo was completed in a few minutes.
The greatly improved work efficiency at the Haidian vehicles administration station should be attributed, as I see it, to two things. First, the officers are now more faithful to their duties, hence more assiduous in their work. Faster pace in work means more workload and less or no time for idling. In contrast, in the past they could easily waste away time by sending citizens away with various excuses. At that time, they might handle one or two dozens of cases a day, but now they will handle about 100 cases, I estimate.
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