这个问题的最佳答案应该体现出,这位面试者能够意识到自己犯的错误并能够从他人身上学到经验。为什么呢?因为这样能够从职位更高的成员身上获取到未来提升职位的经验。再者,类似这样的回答可以给面试者一个机会表达自己对于导师和学生关系以及个人的成长的看法——对她是一个很好的分享经验,对你是一个很好的故事。理想的回答应该像这样子:
“I remember a time at my first job when a disgruntled customer called, and no matter what I said, I couldn’t seem to make her feel any better. Even though she didn’t ask to speak to a manager, I asked my supervisor to speak to her and listened as he ably addressed her concerns. There were some key phrases he used to defuse the situation that I simply hadn’t heard before. I paid attention to what he said so that I was prepared the next time I had to handle a situation like that for myself. ”
“我记得在我的第一份工作的时候有一位不太高兴的顾客给我们致电,而且无论我说什么,她似乎都没有感觉满意一点。即使她没有要求与经理面谈,我也主动请求我的上司与她沟通,听取她的需求。上司表达了一些缓解紧张局面的说法,都是我从未听到过的。我留心去听他说以便下次处理同样事情的时候能够有所准备。”
Oh, and it should go without saying that this is still an interview. So a candidate who admits to doing anything negligent, illegal or mean-spirited automatically fails this question, regardless of whether he demonstrates exceptional honesty and self-awareness when relaying the story.”
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