__11__ at the situation from the point of view of being personally responsible is always better than blaming yourself or another.So how do you best be “responsible” in this situation?The answer is __12__ in systems thinking.
Dr.W.Edward Deming is the American statistician who is credited with __13__ the quality practices to Japan.__14__ his arrival in that country in 1950, the lable “made in Japan”was synonymous with inferior(劣等的)quality.Now the same“made in Japan”label is synonymous(等同) with __15__ quality.
So what did Dr.Deming teach the Japanese that made such a __16__ to the quality of their products?The answer is quite simple,yet profound. __17__ on years of statistical analysis.Deming was able to validate(证明) that 94% of all failures are not because people don’t want to do a good job.The fact is that __18__ people want to do a good job.
What, then, is the __19__ if it’s not the people?
It’s the system.The system failed in 94% of the __20__, not the people.
1.A.relaxed B.puzzled C.concerned D.tired
2.A.try
B.decide
C.promise
D.expect
3.A.agrees
B.admits
C.accepts
D.adopts
4.A.wonders
B.doubts
C.replies
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