We've all watched the scene dozens of times – the shamed celebrity standing before a podium offering up their apologies.
这样的场景我们已经看了无数遍了,在某个平台上,羞愧的某个名人向公众道歉。
But does simply owning up and saying sorry actually do any good?
但是单纯的道歉真的就有用么?
According to a recent paper by researchers at USC, Washington University in St. Louis, Singapore Management University and the University of Miami, it depends on if the apology is good enough.
根据最近南加州大学,圣路易斯华盛顿大学,新加坡管理学院和迈阿密大学的研究,道歉究竟有没有用要依据道歉到底够不够好。
In particular, people look for what they see as a 'sincere' apology, a real attempt to repair trust.
特别是,人们希望看到的是都是真诚的道歉,一个愿意修复信任的道歉。
Participants in the U.S. and Singapore took part in four experiments, two of which had participants make a series of decisions in a game with a virtual partner.
在美国和新加坡的参与者都参加了四个实验,其中两个是和虚拟的伙伴参与一个决策类的游戏。
The decisions were all based on trust - but the 'partner' was designed to violate the trust by keeping all the money earned cooperatively in previous rounds.
所有的决定都是在信任的基础上做出来的,但是你的伙伴会通过在前几轮将你们合作赚到的钱据为己有来打破你们之间的信任。
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