报告说，个人游客抱怨最多的是票价，团体游客抱怨最多的是购物。然而，外国游客的满意度下降明显是由于机票价格、卫生条件和出租车服务。

Shanghai topped the list of satisfaction degree among overseas tourists, the report revealed. Visitors said they mostly appreciated Shanghai's tourism environment, though there were some small issues.

报告显示，上海在海外游客中的满意度高居榜首。游客说他们大多对上海的旅游环境表示赞赏，虽然还存在一些小问题。

"The people who work at the airport or train stations are not 'into' their jobs," American William Coon said. "It seems as if they do not care. When I went to see their information, nobody offered to help and I felt that the very first thing for them would be to welcome me to Shanghai and then to give me a good city map. But nothing happened."

“在机场或火车站工作的人并没有投入到他们的工作中，”美国的威廉•库恩说。“好像他们不关心。当我去看他们的信息时没有人提供帮助，我觉得对他们来说第一件事情就是欢迎我到上海，然后给我一张好的城市地图，但什么都没有。”

Suzhou tourist Wang Hanchen said she felt the city's tourism environment is "perfect," but suggested that steps be taken to help smooth traffic flow near popular scenic spots.

苏州游客汪汉臣说她觉得这个城市的旅游环境“完美”，但建议采取措施来帮助舒缓热门景区附近的交通。

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