Whether you’re dealing with a rude customer, an unfair neighbor, or a demanding boss, it can be hard to know how to deal with difficult people. Here are some strategies you can employ to reduce your stress and increase the likelihood that you’ll leave the situation feeling okay.
不论遇到无礼的顾客、刁蛮的邻居还是苛刻的老板,和难处的人打交道都不那么容易。你可以尝试下面的办法来减轻压力、减少事发之后心里的别扭。
1. Listen to What They Have to Say
听对方到底怎么说
Often, a willingness to listen can go a long way when you’re wondering how to deal with difficult people. Allow difficult people to share their opinion. Show that you’re willing to listen by making eye contact, asking questions, and showing an interest in what they have to say.
如果你不知道如何应付难相处的人,那么主动倾听可以帮到不少忙。允许对方表达自己的想法,通过眼神接触、提问或显得有兴趣来表明你愿意倾听。
2. Place a Time Limit on How Long They Can Vent
允许对方发泄,但设定时间限制
Listening, however, doesn’t mean you have to listen for hours on end. Instead, place a time limit on how long you’re willing to listen to difficult people vent. Allowing them to repeat themselves over and over isn’t likely to be helpful in diffusing the situation.
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2020-09-15
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