7. Point to an impartial authority. Make your case, where possible, by mentioning a survey or article by some third party who has no skin in the game. "Getting backup for your position from a trusted source gives you extra credibility," Mattson says.
7. 以公正的权威作为支持。如果可行,利用没有利益关系的第三方调查或文章来证明自己的观点。马特森说:“从可靠来源为自己的观点获得支持,能够为你带来额外的可信度。”
8. Give praise where it's due. Most people are starved for praise and recognition, Mattson notes, and making it a habit to notice a task well done will make people more likely to listen to you when it's your turn. "You have to be sincere, of course," he adds. "But most people get so little appreciation for what they do that the simple act of noticing can make them more likely to listen to you."
8. 不要吝啬自己的赞扬。马特森表示,大多数人都渴望赞扬和认可。平时多赞美其他人完成的出色任务,把它变成一种习惯。如此一来,在立场互换的时候,他们也会更愿意倾听你的陈述。他补充说:“当然,你必须要真诚。不过,大多数人的工作很少能够得到别人的赞赏,所以即便只是‘赞赏’这样一个简单的举动,也能赢得他们真诚的倾听。”
9. Take a personal interest. Mattson keeps what he calls a "fuzzy file" on people he encounters regularly, so that "if I see an article somewhere about a new kind of ski, I know to send it along to someone I know is a ski buff, for instance," he says. "Showing some interest in who people are outside of the office makes a powerful impression."
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