承认错误。沟通失败一书-谈话如何走向错误的方向并且如何修正的作者Holly Weeks建议:如果你做了什么激怒了你的老板,承认它。如果你犯了错误,承认它。即使错不都在你,如果你担负起责任你的老板会很赏识。我的记者在做一件很棘手的工作,当我催促她比她预计时间早交时,晚交也是合情合理。然而一句:“不好意思让你失望了“就可以让一些情绪烟消云散。
Offer a solution. If you can help solve the problem, do so. You may not have a ready-made solution at the time, so consider taking a break in the conversation, reflecting on what happened and how you make it better, and then come back to it with fresh eyes, Weiss advises. “Some conflicts take multiple iterations to resolve,’’ he says. “Success may come in small increments.’’
提供解决的办法。如果你可以解决问题,去做。你或许不能有一个马上解决的办法,所以在谈话期间停顿思考,反映已经发生的并且表述如何做得更好,然后报告逐渐转好的趋势。Weiss建议:“一些争论需要复杂迭代来解决但是成果可能只是小小剂量造成的。“
Re-align with your boss. Make a point of getting on the same page with your boss. Tell her you’d like to avoid disappointing her again and ask her to discuss her priorities with you. If making a deadline is a top priority, you’ll know to communicate with her long before that’s in jeopardy. If not being surprised by bad news matters most, knowing so will let you avoid finding yourself in a similar predicament to my reporter.
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