They're not on the defensive.

他们不会时时防御。

Not all of the things you hear are going to be rosy. "I'm great at listening when someone is telling me things I want to hear," Sacco explains. "It gets a little more difficult when someone gives you feedback that you find troubling or you perceive as being damaging to your ego."

不是你听到的所有东西都是愉快的。“当别人讲述我想要听到的内容时，我非常擅长倾听，”萨科解释道。“当有人给出让你烦恼或者你认为伤害自尊的反馈时，倾听变得更加困难。”

Effective listeners don't block out negative criticism. Instead, they listen and develop an understanding of what the person is trying to convey before responding. "They're aware of their own reactions to other people," Sacco says. "The difference between a terrible listener and a great listener can sometimes be the response time. A lot of conversations ... can go pretty bad or pretty well depending on the ability to step back and just take a moment before responding."

有效的倾听者不阻止负面的批评。相反，他们倾听，同时在回应前去理解他人尝试表达的东西。”萨科讲道。“好的倾听者和糟糕的倾听者的区别，有时在于反应时间。很多对话…可以进行得很糟糕或者很好，取决于人们退让并在回应前花时间思考的这种能力。

They're OK with being uncomfortable.

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