Trading standards are investigating after a couple who stayed at a hotel claimed to have been “fined” £100 by a hotel which they described as a “rotten stinking hovel” on TripAdvisor.
一对外出旅游的夫妻因对所住酒店不满而在网站上发表差评,形容酒店“又臭又烂”,而被该酒店“罚款”100英镑。
Tony and Jan Jenkinson, from Whitehaven in Cumbria, posted a review on the website after staying at the Broadway Hotel in Blackpool.
这对夫妇托尼·詹金森和简·詹金森来自坎布里亚郡怀特黑文,他们在布莱克浦的百乐门酒店住了一晚后在网上发了一条评论。
However, the couple later found that £100 charged to their credit card, which the BBC reported was the result of a hotel policy in the case of “bad” reviews.
之后这对夫妇的信用卡上就收到了100英镑的罚款,而这竟然是酒店对待差评的规定。
The manager of the hotel was not available for comment last night. The Jenkinsons, who were on the way to Oxford and had decided to stay overnight in Blackpool, were said to have been shown terms and conditions on their booking form, which stated: “Despite the fact that repeat customers and couples love our hotel, your friends and family may not. For every bad review left on any website, the group organiser will be charged a maximum £100 per review.”
目前该酒店的经理还未作出任何回应。詹金森夫妇是在去往英国牛津的路上决定在布莱克浦待上一夜的,酒店方面称两人在填写预订表格时已为其出示了酒店的规定,即“虽然很多老顾客都非常喜欢我们的酒店,但也许你的朋友或家人并不喜欢。所以如果您在任何网站上对本酒店发表任何一条差评,酒店将对每条差评罚款最高100英镑。”
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