三年前,我和同事在宾夕法尼亚州哈里斯堡启动了一个旨在改善医患沟通的项目。这个规模庞大的城市医院系统,为本市大约5万人口提供服务,同时也面向周边城市群共计超过55万的居民。
The hospital faces particular challenges: The city has a high poverty rate (32 percent, compared with the state average of 13 percent), and the metro area has a high rate of childhood obesity. Over all, nearly a third of people around Harrisburg are uninsured, compared with about one in 10 for the rest of Pennsylvania.
医院面临着一些特殊的挑战:这座城市贫困率极高(达32%,与之相对比,全州平均水平为13%),所在城区的儿童肥胖率也很高。总体而言,哈里斯堡及周边人口中,有近三分之一没有医疗保险,而宾夕法尼亚州其他地区的这一比例则约为十分之一。
Our project started with a simple baseline assessment of how we as doctors communicated with our patients. Observation soon revealed that physicians introduced themselves on only about one in four occasions. And without an introduction, it’s no surprise that patients could correctly identify their physician only about a quarter of the time.
项目开始时,我们对医生与患者的沟通状况做了一个简单的基准评估。通过观察,我们很快就发现,只有大约四分之一的情况,医生会向患者做自我介绍。既然没有做自我介绍,另一个现象也就不奇怪了:仅有大约四分之一的情况,患者能正确指出给自己诊断的医生是谁。
【医生要学习与患者沟通】相关文章:
最新
2020-09-15
2020-09-15
2020-09-15
2020-09-15
2020-09-15
2020-09-15