诺瓦克对于研究他人的最佳业务惯例高度重视。例如,他会每年一次前往内布拉斯加州的奥马哈,请沃伦·巴菲特(Warren Buffett)在肯德基吃午餐,并向他请教商业方面的知识。把诺瓦克引见给巴菲特的是可口可乐(Coke)前首席执行官道格拉斯·伊维斯特(Douglas Ivester),当时伊维斯特提出的一个条件是巴菲特不会讨论百胜的股票。
“He says make sure you talk about the good, the bad and the ugly, Mr Novak says. “The more transparent you can be about not only the opportunities you have but the issues you have, the more credibility you’re going to get.
“他说一定要谈论善、恶、丑,诺瓦克说道,“你越开诚布公,不但坦诚地谈论你所拥有的机会,也坦然谈论存在的问题,你的可信度就越高。
In spite of its recent success, Yum faces tough challenges, from high commodity costs to health advocates who say its fast food is causing obesity and diabetes.
尽管最近取得了成功,但百胜仍面临着艰难挑战,从大宗商品价格高企,到健康倡导者表示肯德基的快餐食品正导致肥胖和糖尿玻
Mr Novak bluntly offers no apologies, saying that fried chicken, pizza and tacos can be part of a balanced diet. Still, the company has been offering more salads, reducing sodium levels and adding grilled chicken items, such as the sandwich Mr Novak sometimes eats for lunch.
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