工作应该目标明确、重点突出。确定你的公司或部门中5个急需改进的关键领域,并着手调整,紧抓不放,直到一切改好为止。或许你的清单上应列有诸如成本控制、产品质量、客户满意程度等内容。为每一项改进制定硬指标,并派专人负责。你必须及时考核、监督并审查工作的进程,并对取得成果者给予奖励。
4.Honor your customer. The Internet lets your customers sound off and tell you exactly what they like or don't like about your business. Listen to them. Get out into the markets you serve, and ask your customers for feedback. Make the necessary changes to improve service or else you may find yourself with fewer customers (and eventually, out of business).
尊重客户。互联网让你的客户享有更多畅所欲言的机会,说出他们真实的想法,喜欢你什么,不喜欢你什么。倾听他们的声音,并亲自融进你从事的市场中去征求客户的反馈。你需要根据情况不断改进公司的服务。否则,你就会发现客户不断减少(最终,关门大吉)。
5.Hire the best. Your staff is your most important asset -- in good times and in bad. Hire ambitious people who are team-builders and good communicators, who can lead the organization in turbulent times without panic.
雇佣最杰出的人员。无论公司处于顺境还是逆境,员工都是最重要的资产。雇佣那些踌躇满志雄心勃勃的人,他们是团队建设者和优秀的上传下达者,在企业面临困难的时候,他们也能引领企业奋斗于惊涛骇浪之中而不惊慌失措。
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