I consider myself something of an expert on apologies. A quick temper has
36
me with plenty of opportunities to make them. In one of my earliest 37 , my mother is telling me , “Don’t watch the
38
when you say, ‘I’m sorry’. Hold your head up and look at the person in the 39 , so he’ll know you
40
it.”
My mother thus made the key point of a(n)
41
apology: it must be direct. You must never
42
to be doing something else. You do not
43
a pile of letters while apologizing to a person
44
in position after blaming him or her for a mistake that turned out to be your
45
. You do not apologize to a hostess, whose guest of honor you treat
46
, by sending flowers the next day without mentioning your bad
47
.
One of the important things we should do for an
48
, apology is a readiness to
49
the responsibility for our careless mistakes .We are used to making excuses ,which leaves no
50
for the other person to
51
us .Since most people are open-hearted ,the no-excuse apology leaves both parties feeling
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