根据货物品种不同,淘宝商城的商家目前需要支付3万元或6万元的技术维修费。之前的协议规定所有商家的每年技术维修费为6千元。
Also new is a system for refunding vendors the following year based on their performance and reliability ratings. Vendors with an average of at least 4.6 out of 5 points in a customer satisfaction index can get either a 50 percent or 100 percent fee refund depending on their revenue scales.
另外淘宝商城还推出一个新的服务费退还体系:明年开始将根据商家的表现和可靠度审核,根据具体销售额,商家的消费者服务评分如果能够达到4.6,就会获得半额或全部退还服务费。
Daniel Zhang, president of Taobao Mall, said in an open letter that the company is firm in its commitment to "zero tolerance" with fake products. Therefore the rising costs will serve to guide and regulate online merchants to improve their service quality for the sake of consumers.
淘宝商城总裁张勇在一份公开信中表示,淘宝商城坚持承诺,绝不容忍虚假商品。提高服务费用是为了指导和规范网络商家,提高他们的服务质量,这一切都是为了消费者着想。
However, the move quickly raised speculation about Taobao Mall's intentions.
不过这一举措很快引起了广泛的质疑,人们对淘宝商城此举的目的多加推测。
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