不要急于判断是否同意,也不要提出假设。在发言者表达观点前,稍作等待。不去想你将要说什么很困难,特别是当你有不同意见时,但是如果你在想自己的回复时,你会错过正在说的东西。
11. Respond appropriately
做出适当的回应
Be open and honest in your responses. Share your thoughts, in sights and feelings in a clear, but respectful and considerate manner. You can acknowledge the speaker’s concerns and thoughts even if you disagree…especially when you disagree.
做出坦率和真诚的回复。明显和清晰地分享你的想法,但是要有礼貌和适当的表达。即使你不同意,你也可以表示接收到了讲话者的观点……特别是当你不同意时。
Active listening is a model for good communication. Remember that listening is not just to gather informationand share ideas, but also to gain perspective and understanding. It takes practice to develop active listening skills, and it’s a habit that has to be reinforced. Remind yourself that the goal of conversation is not merely to trade words, but to truly understand what the other party is saying and to be understood in turn.
主动倾听是良好的沟通方式。请记住,倾听不只是单纯的收集信息和分享想法,而且也是获得观点和理解的方式。倾听需要通过练习来提升主动倾听的技巧,而且这是一个必须加强的习惯。提醒自己,谈话的目的不只是言语交换,而是真正理解对方的意思,并且也要被对方理解。
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