巴黎作为世界上游客到访人数最多的城市之一,同时也因其服务人员粗鲁无礼而“享誉全球”。为了与伦敦等举止友好的城市竞争,吸引更多新兴市场国家的游客,巴黎工商会印制了3万余册友好服务手册,发放到服务员、酒店经理、出租车司机以及销售人员手中,希望能让他们的行为举止更加有礼貌。
这本手册总计6页,包括德语、汉语及葡萄牙语等8种语言的问候方式,各国游客的消费习惯以及不同文化习俗的提示。在讲到中国游客时,该手册指出,他们是“购物狂”,“一个简单的微笑和一声‘你好’就能让他们满意”。这本手册还表示,“英国人喜欢别人直接用他的名字称呼他,跟意大利人打招呼应该握手,美国人买东西时一定要让他对价格放心”。
One of the world's most visited cities but also famous for its rudeness, Paris has embarked on a campaign to improve its reputation and better cater to the needs of tourists.
Waiters, taxi drivers and sales staff in the French capital all too often come off as impolite, unhelpful and unable to speak foreign languages say local tourism chiefs, who are handing out a manual with guidelines on better etiquette.
A six-page booklet entitled "Do you speak Touriste?" contains greetings in eight languages including German, Chinese and Portuguese and advice on the spending habits and cultural codes of different nationalities.
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