“Because of so many people being in the room, I didn’t think that I would get the call and it’s crazy that I got it on the very first day,” said the rookie 911 operator. While she was panicking inside, she learned from her training to remain calm and was able to process the emergency call with her aunt.

这位新手接线员感叹道：“房间里有那么多接线员，怎么正好是我接到这通电话，而且今天还是我第一天上班。”尽管内心有些恐慌，但经过培训的她告诉自己必须要保持镇定，这使得她能够专业地处理自己姑妈的报警电话。

Throughout the exchange, there was no indication that Morrow was distressed. Morrow walked her aunt step-by-step through what needed to be done and sent an ambulance to her father. The caller never knew that the 911 operator who was helping her was her niece.

在整个交谈过程中，莫罗并没有表现出紧张担心的情绪。莫罗一步步地告诉她的姑妈需要采取哪些步骤，并往家中派去了一辆救护车。莫罗的姑妈一直不知道与她通话的911接线员就是她侄女。

Danielle Harvey, Ms. Morrow’s colleague and the woman who trained her for the job, interestingly said that trainees are taught on the first day to field calls from family members. “She handled it well. She took the entire call.”

训练莫罗的是她的同事丹妮尔·哈维。哈维说巧合的是，受训者第一天接受的训练就是如何处理自己家人的电话。“莫罗干得不错，顺利完成了整个接听任务。”

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