An interesting contradiction is identified in another study of the special issue. Here, people derive satisfaction from doing “good” in the context of helplines by providing support to people in times of emotional distress.
However, they are negatively affected by their line of work due to people shunning them in social situations (e.g., since they might catch the emotional taint they attribute to the profession of the helpline workers).
Lindebaum said, “The findings of the studies published in this Special Issue challenge the widely held assumption that in the workplace positive emotions generate or engender a positive outcome, and vice versa.
“This Special Issue adds to our knowledge and understanding of how the positive and negative dynamics affect the working environment and has practical application and relevance in the workplace.”
新研究的惊人发现表明,实际上工作时的消极情绪能带来积极效果,而积极的情绪却可能导致消极结果。
由英国利物浦大学研究人员德克·林登鲍姆(Dirk Lindebaum)博士和彼得·乔丹(Peter Jordan)博士编撰的关于工作中情绪的研究是《人类关系》杂志的一期特刊话题。
他们发现,人们普遍认为工作中的积极情绪会产生积极结果,而消极情绪会导致消极结果,这种观点有待重新思考。其原因是这一观点没有充分考虑到工作环境中差异对结果产生的影响。
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