当他们莅临公司的时候与他们洽谈。告知他们你们何时提供服务,也可以通话时告知他们。然后他们就会告诉你他们的真实意愿,你就可以由此给出反馈从而丰富经验。
Throughout my professional life, I have lived in densely populated urban centers, so my expectations for customer service have ebbed over the past 20 years. Now I live in a rural part of the Midwest. Moving there was a lifestyle choice that I'm glad I made. As I have settled into my life away from the city, I'm having experiences that amaze me.
在笔者的职业生涯里,一直生活在人口密集的城市里,所以在这20年里,我对客户的服务期待已经逐渐消退了。如今我住在中西部地区的一个小村庄。我认为移居至此是一个明智的选择。正因为我已经远离城市,所以我更期待能够遇到使我惊艳的经历。
For instance, when someone arrives to fix a phone or repair a furnace, they are my neighbors. We talk about what's going on, and they listen to my concerns. Recently a propane delivery fellow was talking with me as he filled up the propane tank. I mentioned that there seemed to be a problem with the valve not properly reporting the level of propane in the tank.
例如,当维修手机或修理壁炉的时候,来帮助我的人通常都是我的邻居。我们会谈论是什么情况,然后他们会注意我的需求。最近有一位给燃气管加气的邻居跟我聊天。我提到了如果不能够恰当地给天然气槽加注气体会产生问题。
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