Brief, rushed physician encounters were common, with limited opportunity for questions. A lack of empathy was often apparent: In one instance, after a tearful patient had related the recent death of a loved one, the physician’s next sentence was: “How is your abdominal pain?”
与医生会面时简短、仓促的情况十分普遍,提问的机会也很有限。对患者缺乏理解的情况往往很明显:在一个案例中,患者痛哭流涕地倾诉,最近一位亲人去世了,但医生接下来问的却是,“你的腹痛是什么情况?”
We developed a physician-training program, which involved mock patient interviews and assessment from the actor role-playing the patient. Over 250 physicians were trained using this technique. We also arranged for a “physician coach” to sit in on real patient interviews and provide feedback.
我们推出了一项医生培训计划,其中包括由演员扮演的患者参与的模拟问诊和评估。有超过250名医生接受了运用这个技巧进行的培训。我们还安排了“医生辅导员”在实际接诊时坐在旁边,进而提供反馈。
Over the next two years, patient satisfaction with doctors, as measured by a standard questionnaire, moved the hospital’s predicted score up in national rankings by a remarkable 40 percentile points. Several studies have found a correlation between higher patient satisfaction scores and better health outcomes. In one, published in The New England Journal of Medicine, Harvard health policy researchers reported that higher patient satisfaction was associated with improved outcomes for several diseases, including heart attacks, heart failure and pneumonia.
【医生要学习与患者沟通】相关文章:
最新
2020-09-15
2020-09-15
2020-09-15
2020-09-15
2020-09-15
2020-09-15