Even if your time is limited, it is best for you to do so.

即使你时间紧迫，也最好这么做。

The point is to let the other person see that you are willing to help, and let them understand that you already know their needs.

重点是让对方看得出你愿意帮忙，并且让对方明白你已经知道了他们的需求。

In this way, even if you eventually refuse them, they will understand that you are not available, instead of not willing to help.

这样一来，即使你最终拒绝了对方，他们也会知道你是真的没时间，而不是单纯地不想帮忙。

In addition, this willing-to-help attitude is also a manifestation of leadership; if colleagues ask you for help, it shows that they think you are a reliable person.

另外，这种“愿意帮忙”的态度也是一种领导力的体现；如果有同事愿意开口请你帮忙，那说明他们认为你是个靠得住的人。

In this case, choosing to listen can strengthen their goodwill and trust in you.

在这种情况下，选择倾听能加强他们对你的好感与信赖。

Step 2: Start with Conclusion when Refusing

第二步：拒绝的时候先说结论

There is a saying goes like “People tend to judge others by results, and themselves by motives.”

有句话叫：“人们总是用结果来评判别人，而用动机来评判自己。”

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