This principle can also be applied to daily conversations.
这个道理在平常的对话中也是成立的。
We all hope that other people will come to a conclusion quickly, but when we speak, we instinctively start from the beginning of the story.
我们都希望别人快点说结论,但自己讲话的时候却总是本能地从头说起。
This way of speaking is not good for communication, because the other person usually does not have so much patience to hear you finish your speaking, and by the time you come to the conclusion, their attention has long gone.
这样的说话方式是非常不利于沟通的,因为对方通常没有那么多耐心听你讲完,当你说到结论的时候,他们的注意力早就消散了。
If you want to refuse somebody, just tell them NO, and then explain the reasons why.
如果你要拒绝对方,就先直接告诉对方不行,然后再讲为什么不行。
Step 3: Provide an Alternative Solution
第三步:提供备用方案
Maybe you really don’t have the time to listen to the other person's request. For example, you have to get off work on time that day and the work at hand is urgent.
或许你当时真的没有时间听对方的要求,比如,你当天必须准时下班而手头的工作又很急。
In situations like this, don’t just tell the other person that you don’t have the time. Instead, you should give them a time when you would be available. For example, you may say “Sorry, I really don’t have the time right now. I have to get off work on time. Is it OK if we talk tomorrow morning?"
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