自发性——注意反应的速度,道歉越早,越能显示出道歉者是否立刻感到内疚。
Body language - if genuine, the person making the apology will be looking for listening clues to see if they are being understood, such as eye contact and facial expressions
肢体语言——如果是真诚的道歉,道歉者会通过眼神交流和面部表情等细节来确定自己的话是否被理解。
Vulnerability - performed apologies always have a sense of being "acted out", and are often accompanied by too many theatrical gestures. If the person is genuine they will provide "humbling signals"', such as a lowered head, to indicate remorse and vulnerability
示弱——假装的道歉总是有一种“表演”的感觉,通常伴有太多做作的姿势。如果道歉者是真诚的,他们会传递出“谦卑的信号”,比如低下头,来表示懊悔和示弱。
Denial gestures - the biggest clues of insincerity can come after the gesture itself, with non-verbal signals that silently reject the words used; this can include looking to the floor and smirking.
表示否认的肢体语言——你可以从肢体语言中发现道歉者不真最明显的线索,这种非言语信号会无声地否认道歉者所说的话;比如,看向地面、假笑等。
道歉应该避免说哪些话?
Linguistically it is also important to avoid dehumanising statements or promises that can't be kept.
【真歉意还是假客套:如何判别道歉是真心还是假意】相关文章:
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