THE CLIENTS I DREAD THE MOST ARE THOSE WHO SAY THINGS LIKE 'DO WHATEVER YOU WANT'

我最怕遇到这样的客户，他/她会说随便你怎么弄

Or: 'I'm pretty easy to work with.' Nine times out of ten, it's not true.

或者他/她会说："给我做头发很轻松的。"但十有八九，事情的走向却并非如此。

WE KNOW YOU HATE THE WORD BLEACH

我们知道你讨厌漂染这个词

So we use words like decolorizer. But no matter how we prettify the language, if we're lifting a dark colour out of your hair, we're using bleach.

所以我们会使用脱色剂这样的字眼。但无论怎么美化语言，如果我们从你的头发上挑起黑发，那我们就是在漂染。

YES, I KEEP NOTES ABOUT YOU ON YOUR CLIENT CARD, AND THEY CAN GET PRETTY PERSONAL

是的，我会在客户卡上写下你的情况，有时会涉及私人内容

I may note that you don't tip well or that you talked loudly about how drunk you were last night. I may also write down that you're going through a divorce or that you're into tennis so I can remember to ask you about those things next time.

我可能会写下你给的小费不高或者写下你大声谈论昨晚醉酒的事情。也许我还会写下你正在离婚或者你很喜欢打网球，所以下次我就可以向你提起这些事。

AFTER YOU'VE BEEN LATE A FEW TIMES, I ASK OUR RECEPTIONIST TO SAY YOUR APPOINTMENT IS AT 2

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