不管对话多么困难,也要随时保证自己言行得体。你无法控制别人怎么说怎么做,但至少可以管好你自己。交涉时要表现出良好素质,表明你能做得专业而得当。
8. Agree to Disagree
保留各自意见
Sometimes you won’t be able to agree on a solution and it makes sense to simply agree to disagree. If you’re both on opposite sides of the fence and neither of you are interested in changing your minds, there’s no need to waste time trying to convince one another to think differently.
有时你无法赞同某个解决办法,那就保留自己的异议。如果双方都各持己见,都不愿做出改变,那也没必要浪费时间试图说服想法完全不同的另一方。
9. Don’t Cave to Every Demand
不要应承所有要求
Just because difficult people become demanding or aggressive, doesn’t mean you need to do what they say. In fact, giving in can reinforce their tactics. Be willing to say no when difficult people make unreasonable demands.
不要因为对方相当苛刻或盛气凌人,你就任由他们颐指气使。其实,你的迁就反倒会助长他们的气焰。如果对方提出不合理的要求,请主动拒绝。
10. End the Conversation if Necessary
必要的话,结束对话
If the conversation gets ugly, be prepared to end it. Don’t allow someone to become threatening or verbally abusive. Instead, make it clear you aren’t willing to hold conversations with people who treat you in a disrespectful manner.
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