一家专业研究数字、技术和数据的美国机构Desmos花费了数个月时间对超市数据进行了分析,并提出了不用长时间排队等候的最佳方式。
Dan Meyer, a former maths teacher turned chief academic officer at Desmos, said it takes a baseline of 41 seconds for each customer to pass through a till, with an additional three seconds added on per item they are purchasing.
达恩•迈尔表示每名顾客通过收银台平均要用41秒,购买的物品每件再额外增加3秒。达恩•迈尔之前为一名数学老师,后成为Desmos首席学术官。
'Every person requires a fixed amount of time to say hello, pay, say goodbye and clear out of the lane,' he told the New York Times.
他对《纽约时报》表示:“每个人说你好、支付多少钱、再见以及结完账腾出空位的时间都是固定不变的。”
He said the data showed that standing in line with numerous customers who are buying fewer items – such as basket shoppers at the '10 items or less' checkout – can be a bad choice. Instead, he says it actually works out quicker to stand behind one person with a trolley full of items, as the face-to-face interaction time is quicker than having to wait for the cashier to greet numerous shoppers.
他说,数据显示排在很多购物少的顾客后面——比如在“10件或少于10件”结账口使用购物篮的顾客,会是很糟糕的决定。相反,站在一个购物车满满当当的顾客后面速度会更快,因为和等待收银员一个个问候顾客相比,面对面交流时间减少能够加快排队速度。
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