“现在很多人的账户名都是假的，以防止被随便某个人添加好友，也免去拒绝那些虽然认识却不想加为自己好友的人的尴尬。”

"But Facebook have been over the top, they should be able to tell it's a genuine account but just under a fake name, I can't believe I am being punished like this."

“但是脸书实在太过分了，他们应当能够辨别出这是个用假名字注册的真实账户。我无法相信自己会遭到这样的惩罚。”

Poor Jemma has even had to order bank cards and a driving license with her new name on them.

可怜的杰玛甚至不得不更换了写有新名字的银行卡和驾照。

Despite sending the documents over to Facebook, she has only received automated responses saying they will 'look into' her problem.

虽然发了那么多证明材料给脸书，她得到的依旧是自动回复，说他们会“调查”这件事情。

She said: "I can't believe I'm stuck with this stupid name and I still can't get into my Facebook.

她还说：“我迫不得已换成这个愚蠢的名字，但还是无法登陆脸书，简直难以置信。”

"It's hard to speak to a human being as well, all I get is computerised messages back, it's so frustrating.“想要得到他们的人工回复比登天还难，只有系统的自动回复，太令人失望了。”

"It's ludicrous and I am embarrassed to tell people what has happened.

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