两位作者在研究报告中写道，“写浪漫邮件时，发件人有意识或下意识地在信息里添加积极的内容，或许是弥补无法传递声音的不足。他们补充道，“发邮件时可以修改内容，保证内容符合情境。而语音信息做不到这一点，发语音时，一次只能一口气说完，语音内容只能发送、舍弃或是重录，无法修改。这也意味着发邮件时投入的精力更多，相较于发语音，他们会思考得深入，这种额外的加工处理或许增加情感。

The use of email induced more arousing psychophysiological responses than voicemail, regardless of whether the message was practical or romantic. The study found the results held true for both men and women.

无论是实用信息还是浪漫信息，发邮件都比发语音信息更能引起生理和心理上的反应。研究结果对男女同样适用。

The findings run counter to something known as 'media naturalness theory', a commonly held evolutionary standard suggesting that the further we get away from face-to-face communications, the less natural and less effective it becomes.

这些发现与所谓的“媒介自然性理论相悖。“媒介自然性理论是一种通常认可的发展标准，该标准认为与人交流时隔得距离越远，交流越不自然且越低效。

The researchers, however, did not see much use of emoticons and emojis in their emails. Rather, they found that when writing emails, subjects took more time to choose their words carefully to make sure the language conveyed the full meaning.

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